Jira Service Management Solutions

Whether you're starting from scratch or overhauling an existing setup, I build Jira Service Management solutions that simplify how your team handles requests, incidents, approvals, and more. From clean workflows and SLAs to branded portals and automation, I’ll help you design a service desk that actually works for your team — not just the software.

Design & Build Packages

Tailored JSM systems built around the way your team actually works.

JSM Workflow Design Package

What's Included:

✔️ 1 custom request type with full workflow
✔️ Statuses and transitions
✔️ Screens and field configuration
✔️ SLAs and escalation rules
✔️ Priority scheme and categorisation
✔️ Issue type setup and project structure
✔️ Admin walkthrough on workflow logic

JSM Automation Package

Build strong foundations with custom Jira workflows that reflect how your team really works.

Automate the admin and stay ahead of your SLAs.

This package delivers a complete workflow setup tailored to your service, support, or internal request processes. I’ll configure custom statuses, transitions, approvals, screens, and fields — all designed with clarity and simplicity for agents and customers alike.

This add-on or standalone package configures automation rules that keep your service desk flowing — from auto-assignments and SLA escalations to triggered emails and internal routing. Ideal for scaling teams who want to remove bottlenecks and reduce human error.

What's Included:

✔️ Up to 4 automation rules configured
✔️ SLA escalation paths and notifications
✔️ Auto-triage and routing rules
✔️ Auto-updates based on status changes
✔️ Priority and due date logic
✔️ Review session + change log for transparency

JSM Full Service Desk Build

Get a complete, branded JSM service desk — ready for customers and built for scale.

This end-to-end package includes workflow design, automation, request types, portal setup, and internal views. I’ll structure the entire project from start to finish so your agents, approvers, and customers all get a smoother experience from day one.

What's included:

✔️ Up to 2 request types with custom workflows
✔️ SLAs, issue types, fields, screens
✔️ Branded customer portal + email templates
✔️ 1 dashboard or report for team visibility
✔️ Internal and external view configuration
✔️ Walkthrough session + light documentation

From £2,500| Includes setup, support, and handover

From £2,500 | Includes setup, support, and handover

JSM Health Check & Optimisation

A quick-turnaround service for teams who already use JSM but want to improve performance and fix bottlenecks.

I’ll audit your current project configuration, workflows, automations, and portal — then implement up to 3 high-impact improvements with clear explanations and optional documentation.

What's included:

✔️ Review of current JSM setup
✔️ Diagnosis of blockers or friction points
✔️ Up to 3 priority fixes or improvements
✔️ Suggestions for future improvements
✔️ 1-hour follow-up session

From £7,500 | Includes setup, support, and handover

From £1,500 | Get actionable advice and fixes

Why Work With Me

I specialise in simplifying workflows for busy teams. With over a decade of experience in systems design and automation, I create solutions that remove bottlenecks, reduce manual effort, and improve collaboration. My approach is straightforward, results-driven, and always tailored to your business needs.

Why Systems by Adam?

Proven Expertise

Specialist with a track record of success.

Tailored Solutions

Every project is customised for your workflows and goals.

End-to-End Support

From discovery to implementation, training, and ongoing care.